Separated Parents Policy

At Hunter Valley Paediatrics we prioritise the medical, emotional, and psychological well-being of the children we serve. Many of the children who attend our clinic come from separated families. We understand that family conflict and communication breakdowns can sometimes hinder effective collaboration with healthcare providers, potentially impacting the child’s treatment and overall well-being. This policy aims to clarify our approach and ensure the best interests of the child are always at the forefront of our care.

It is our expectation that separated parents work together in a respectful and cooperative manner when it comes to their child's care. Whenever possible, both parents should make decisions jointly regarding their child’s medical treatment, such as whether to start medication or initiate therapy. We ask that parents provide a copy of any relevant legal documents or court orders to the clinic, as these may affect the management of care.

Parental Rights and Responsibilities

Scheduling Appointments: Either parent or legal guardian is welcome to schedule appointments for their child, attend appointments, and receive copies of reports unless a court order restricts their involvement. If such restrictions apply, please provide us with these court orders before your child’s first visit. 

Communication Between Parents: If one parent schedules an appointment, they are responsible for informing the other parent, inviting them to attend, and providing feedback following the appointment. Clinic reports will be sent to the parent listed as the main contact. It is that parent’s responsibility to forward any reports to the other parent. We do not have the capacity to provide separate feedback to each parent but will happily provide copies of correspondence to both parents if requested. 

Payment for Services: Payment is due on the day of the appointment. If a legal agreement dictates that the other parent is responsible for part or all of the treatment costs, the attending parent is responsible for settling the account and seeking reimbursement from the other parent. 

Conflict Resolution

In cases where there is significant conflict between parents, we may request court orders, seek signed consent from both parents, or limit the services provided until the dispute is resolved. If the conflict disrupts the clinic’s operations or impedes the care of the child, we may have to discharge the family from the clinic.

We do not accept referrals where the primary purpose of the assessment or treatment is to generate information for legal decision-making related to custody or parental separation.

Please remember that all our providers are mandatory reporters under NSW law and are legally obliged to report any suspected risk of significant harm to a child to authorities, regardless of parental conflicts or court orders.

Cooperation and Information Sharing:

We are committed to accommodating a variety of family circumstances. To help us provide the best care for your child, we ask that you share all relevant information about your family situation prior to, or during, your first appointment with us. This will allow us to better understand and support your family’s needs.